Ask a successful company from where they get a high percentage of their business and the answer is likely to be “from a satisfied customer.”

That’s certainly the case at TNA Ltd, where repeat business has been a feature of the sales book ever since the privately-owned enterprise was established in 2009.

Launched by brothers Andrew and Neil Jones after amassing, between them, 30 years of experience in the trade, TNA is now based at Heritage Park, Cannock, from where it offers mechanical and electrical services to the construction industry, operating in sectors such as residential, retail, commercial, leisure, industrial, healthcare and education.

So, whether the project involves working on a large and complex multiple discipline project such as a multi-million-pound office development in Birmingham, a retail facility in Nottingham, a television studio in Leeds or a residential/retail scheme in Manchester, TNA knows from feedback that it gives client satisfaction.

Feedback, of course, also enables TNA to know more about its clients, how best to serve them, and how, crucially, it can build customer loyalty into creating a lasting relationship.

Giving the company a great sense of satisfaction, TNA has been highly praised in feedback  from customers for delivering a professional service in a friendly supportive manner; achieving exceptional standards of work through every stage of a development – and completing on time and within budget. Its strong track record where quality, safety and sustainability are concerned instils confidence in the client.

TNA has a reputation for offering the same high-level of service to every client – regardless of how big, or how small, the project might be. But how has it established that reputation?

For a start it has invested heavily in development, state-of-the-art equipment, training and creating a highly-skilled workforce who engage alongside clients while developing projects from concept to completion as part of its fully integrated design, installation, project management and maintenance offering. And employees also get job satisfaction by knowing that TNA believes in continuous improvement across the business, providing them with frequent opportunities to expand their knowledge and skills.

The enthusiasm and determination of its management team, together with a caring and conscientious approach to each and every project, enhanced by a quality management system to continuously improve all aspects of the business, has also been instrumental in ensuring a high level of customer service.

Clients know full well that they can rely on TNA’s expertise to complete a project, secure in the knowledge that they have successfully delivered on schemes ranging from £70,000 to £12 million. And TNA knows full well – and appreciates the fact – that repeat customers are ambassadors for their own brand, spreading the word amongst their own customers, colleagues and partners.